Terms of Services
Terms of Service & Shipping
Communication is key when ordering Scales & Exoskeletons. We strive for 100% satisfaction guarantee. We offer LAG (Live Arrival Guarantee) on overnight shipping only via FedEx and must be available to receive package. LAG is valid as long as there’s proof of DOA (Dead On Arrival) within 2 hours of delivery ie: pictures or video. Unboxing video is highly recommended to ensure easy replacement of animal. Our only shipping day is Monday and temperatures must be between 45-90 degrees.
**If temperatures are below 45 degrees a FedEx hub pick up is recommended.
Scales & Exoskeletons will not replace any DOA if hub pick up is denied. We will honor LAG only for FedEx hub pick ups.
When choosing shipping, you must pick over night or two day shipping or you have an existing order that you’ve already paid shipping on. PLEASE NOTE! You are responsible for shipping fees.
Refunds and Cancellations
FedEx does not reimburse for lost packages or DOA’s. We’ll replace (free of charge) or refund money of any DOA excluding shipping. If a replacement animal is desired than buyer must pay second shipping cost. We require that you pick your animal up from the hub in a timely manor and report any issues with in 2 hours. We also require proof of DOA and would prefer a video of the unpacking of the animal. Scales & Exoskeletons takes great care to ship the healthiest animals and is not responsible for animals once in your care. We can not refund any animals once they have been confirmed alive on arrival. There are many factors that can determine if an animal thrives or not. These can include enclosure size, feeders, temperatures, dehydration, etc. Cancellations, shipping charges cannot be refunded once order has been placed. Animal costs will be refunded.